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I am a graduate of the Institute of Design, Illinois Institute of Technology, and lived in Chicago for many years. I've been in San Francisco since 2006. Prior to Wikimedia Foundation I worked as a design researcher at Cisco Systems and Salesforce collaboratively defining, testing, and iterating software functionality for communication and collaboration. I worked at Steelcase to understand the context, goals and needs of remote, distributed team mates. I have also worked at a few design consultancies on various projects. For the past 11 years, I have been observing, researching and defining products for people to collaborate and communicate in various cultural, socio political, economic, and geographic contexts.
As Lead Design Researcher, I am working with many teams across the Wikimedia Foundation to help build and extend our ability to do impactful qualitative research as part of developing solutions.