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Learn to manage OTRS tickets better! This is a meetup for people who already have the userright to manage OTRS tickets. If you wish to request the userright before the conference, do so at the application page.
At this meetup we will do OTRS tickets together. Experienced ticket-takers will answer questions for new users. We will go slowly and look at tickets with each other, and discuss best responses.
Wednesday 15 July 1-3pm in the Don Genaro room at the Hackathon!
- Blue Rasberry (talk) 14:21, 23 June 2015 (UTC)
- Mardetanha (talk) 14:33, 23 June 2015 (UTC)
- Keegan (talk) 06:21, 24 June 2015 (UTC) I think I'm familiar.
- Polimerek (talk) 13:48, 3 July 2015 (UTC)
- NahidSultan (talk) 11:29, 6 July 2015 (UTC)
- Panyd (talk) 13:06, 6 July 2015 (UTC) (possible)
- درفش کاویانی (talk) 21:22, 6 July 2015 (UTC)
- MRG90 (talk) 18:54, 15 July 2015 (UTC)
- login not persistent - must re-login for every session
otrs tutorial is german only (otrs-wiki)https://otrs-wiki.wikimedia.org/wiki/Help:Guide/Start (restricted access to OTRS agents only)